Feedback
We welcome feedback about your experience using PTO, or your suggestions for improving this service.
We cannot provide specific information about names, times etc. due to our Privacy Policy.
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Please click here for further information.
Please click on the type of feedback you want to leave:
Happy or unhappy with PTO?
If you’ve enjoyed using PTO, or if you have any kind of complaint, and want to tell us about it, we’d love to hear from you by filling out your details on the PTO Software Feedback Form. You may also want to let your school know too as your feedback will help them. We aren’t able to pass these feedback messages on to schools.
How to log in / Problems logging in?
To log in to PTO, go to your school web site.There will normally be a PTO logo or link on your school web site that you can click to go to the PTO login page. If your school web site has a parent area/portal, you may need to log into that area first.
Please contact your school directly if you can’t find the login logo or link, or if you have having trouble logging in to PTO. Each school controls the way parents log in to PTO. Please check the login information provided by your school. Check that your school has released the system for parent access — it will say on the login screen “This system is currently unavailable to parents” if it hasn’t yet been released or has been closed for any other reason.
If your school is unable to help you, they can contact us for assistance. Only contact us via the feedback page if these measures don’t help.
Are my bookings confirmed/saved?
PTO has two booking modes, Manual and Automatic. Manual mode is always available, but your school decides if automatic mode is available and whether it appears first when you log in. If automatic mode is available you can always switch between automatic and manual using the ‘Change’ button.In manual mode bookings are made AND CONFIRMED one at a time.
In manual mode confirmed bookings are shown at the top of the screen in time order with a green background. You can also download or email a PDF report of your bookings using the printer/calendar button at the top left of the page. The bookings that you see on the PDF report and at the top of the screen in manual mode are confirmed. There is no ‘save’ action or button as this is not required.
In automatic mode you select the teachers you wish to see and the preferred starting time. PTO then takes you through four simple steps to give you an optimised set of bookings for the teachers you’ve chosen. On the fourth step if any of the times were NOT booked (it’s sometimes possible that another parent books one of the times you’ve selected just prior to your booking request) then these will be displayed on the screen as not booked. The final step of automatic mode takes you to manual mode where you will see your confirmed bookings as described above.
Interview times are too short
The length of interviews time is set by your school – it’s not something that PTO dictates. PTO allows schools to set any interview length they wish. Please contact your school if you want them to have longer interview times.
I want to see my bookings in time order/ I want to email my bookings to myself
PTO has two booking modes, Manual and Automatic. Manual mode is always available, but your school decides if automatic mode is available and whether it appears first when you log in. If automatic mode is available you can always switch between automatic and manual using the ‘Change’ button.In manual mode bookings are made AND CONFIRMED one at a time.
In manual mode confirmed bookings are shown at the top of the screen in time order with a green background. You can also download or email a PDF report of your bookings in time order using the printer/calendar button at the top left of the page.
In automatic mode you select the teachers you wish to see and the preferred starting time. PTO then takes you through four simple steps to give you an optimised set of bookings for the teachers you’ve chosen. In automatic mode bookings do not appear in time order. The final step of automatic mode takes you to manual mode where you will see your confirmed bookings in time order at the top of the screen as described above.
Missing or wrong student/class/teacher information
Please contact your school directly for help with this problem. Your school is able to check and correct the information in PTO which has been uploaded from the school’s records. As the service provider we cannot change this type of information in PTO.
There are no times/not enough times left for the teachers I want to see
Like most booking systems, manual or on-line, those who book earlier have more time options available. Those who book later have to choose from a more limited set of times or may even see teachers fully booked.
Schools have the option in PTO of providing a ‘Please contact me’ booking if:
- The teacher is fully booked and has no times available
- If there are still times available but none of them is suitable.
This option is set by the school and may not appear at all if the school chooses not to enable it. If the option is set, the school also decides whether to use option 1 or 2. If you can’t get suitable times with the teachers you need to see and if you don’t see ‘please contact me’ at the end of the list of times, please contact your school to see if they can make alternative arrangements.
Teacher times say 'No times available'
PTO shows you the times that are available for teachers. This includes all scheduled times but EXcludes all times for that teacher that are already booked by other parents, and times that you have already booked with other teachers (i.e. you cannot double-book yourself).Schools can also block certain times as unavailable for a teacher if necessary. Occasionally all of a teacher’s times are blocked out if the teacher is, for example, sick or on other leave, and in this case the school may or may not indicate the reason for this on the screen.
If you are seeing no times available for a teacher and your need to see this teacher is urgent, please contact your school. Your school may be able to make an exception for you or arrange alternate times. As the service provider we cannot do those things.
Teacher times say 'Not available yet'
When interviews are being held over multiple days/nights, your school can mark future dates as ‘Not available yet’. This means that interviews for these classes will be made available for booking at a later date and time. We encourage schools to communicate the details of these release dates to parents. It is up to the school to do this.
Teacher times say 'Limit reached'
Schools can put limits on bookings in PTO. These are optional — PTO normally operates without imposing booking limits. Your school can set two types of limits:- Limiting the number of interviews you can book for a single student.
- Limiting the number of interviews you can book for a student/teacher combination.
In other words, if your student has the same teacher for multiple classes your school can limit the number of bookings you can make for that teacher and student.
If either of these limits is set, it will be shown at the top left of the booking page in PTO.
If you are seeing a limit and it is causing a problem for you, please contact your school. As the service provider we cannot change this limit. Your school may be able to make an exception for you or arrange alternate times.
Teacher locations? School map?
If teachers will be located in various places around your school for interviews, your school can provide this information and it will then appear on the booking page in PTO and on your booking reports PDF. This is optional information in PTO and schools may not provide it, especially if teachers will all be in one large location like a school hall.Schools may also provide a map for parents. If a map is provided a logo will appear at the top left of the booking page near the printer/calendar button.
Something else?
If your feedback is about your experience using PTO, or a suggestion for improvement, or any other matter NOT in the list above, please leave feedback by filling out your details on the PTO Software Feedback Form.
