Common Questions & Responses
Stuck? Please check the questions and answers below. Most issues are best directed to your school since the school controls the information and settings in PTO.
To ensure a stress-free booking system, CountryNet provides unlimited FREE support in establishing and maintaining PTO in your school. Our online booking system allows complete access for multiple interview rounds throughout the year. Many clients also choose to use the system throughout the year for information nights or training night bookings.
Primary Schools have a fixed yearly fee with unlimited bookings, unlimited students and unlimited access to the Help Desk.
Customised packages for High Schools are available that allow schools to conduct parent teacher interviews with ease. Contact CountryNet to discover the most cost effective package for your school.
Another solution is to make an internet-enabled computer available in the school foyer during the lead-up to interviews in order to make interview bookings.
Internet Explorer, Mozilla Firefox, Apple Safari and Google Chrome are able to be used.
- The teacher is fully booked and has no times available
- If there are still times available but none of them is suitable.
This option is set by the school and may not appear at all if the school chooses not to enable it. If the option is set, the school also decides whether to use option 1 or 2. If you can’t get suitable times with the teachers you need to see and if you don’t see ‘please contact me’ at the end of the list of times, please contact your school to see if they can make alternative arrangements.
- Limiting the number of interviews you can book for a single student.
- Limiting the number of interviews you can book for a student/teacher combination.
In other words, if your student has the same teacher for multiple classes your school can limit the number of bookings you can make for that teacher and student.
If either of these limits is set, it will be shown at the top left of the booking page in PTO.
If you are seeing a limit and it is causing a problem for you, please contact your school. As the service provider we cannot change this limit. Your school may be able to make an exception for you or arrange alternate times.
In the event that you are dissatisfied with our product because it did not deliver what we said it would, we will refund your payment for our services. All refunds must be claimed prior to completion of the interview round.
If the services has been used in the same year, the refund will then be pro rated.